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News Online consultation

Relaunch of the online consultation platform

Caritas’ online consultation has been up and running since 2006 and comprises 17 fields of consultation. In 2018, the Board decided to expand the federal programme. Digital media are now firmly incorporated in our everyday social interactions.

Mehrere Menschen drücken einen Buzzer.Platform in cooperation with all 27 of Caritas’ diocesan organisations and the five professional associations.Andrea Bartsch

People seeking advice expect digitalservices that are flexible and aimed at their needs and their regular media usage. Caritas was conscious of how people’s habits were changing so they used the potential of this technological development to improve the online consultation. A concept for a new consultation platform funded by the Federal Ministry of Family Affairs will be gradually implemented in cooperation with all 27 of Caritas’ diocesan organisations and the five professional associations (SKM - Catholic Association for Social Services in Germany, Catholic Women’s Welfare Service, IN VIA Association of Social Work for Girls and Women, Kreuzbund, and Raphaelswerk). 

Anonymous, free, and safe consultation

Since October 2019, all of the existing online consultation services were migrated to the new platform. Now people can receive anonymous, free, safe, and user-friendly consultation in a new messenger design. Since December, people can safely access the self-help chat offered by Kreuzbund and the self-help for addicts using the group chat.

Several experts are currently working on a new consultation concept to combine physical and online consultation and the specialised services. The goal is for anyone looking for advice to be able to get the right consultation no matter which option they choose.

Planned developments include new functions like video consultation or a more user-friendly website. Providing barrier-free access to consultation services via an appealing platform meets the demands of the people who need Caritas’ aid most urgently. That can be people who may not be very concerned about anonymity but who live far away from the next office or who have limited mobility. In cases like those, professional online consultation is increasingly important.

Caritas international News

Bosnien_Geflüchtete_

Bosnien: Nothilfe für Flüchtlinge

Nach der Schließung des Flüchtlingscamps Lipa in Bosnien-Herzegowina sind mehr als 1.000 Geflüchtete obdachlos. Kälte und starker Schnee verschärfen die Situation und bedrohen das Leben der ehemaligen Campbewohner. Die Caritas Österreich verteilt Decken und warme Kleidung. Caritas international unterstützt die Nothilfe. Mehr

Kroatien: Nothilfe nach Erdbeben

Kroatien: Nothilfe nach Erdbeben

Nach dem zerstörerischen Erdbeben in der mittelkroatischen Stadt Petrinja leistet die Caritas Kroatien Nothilfe für die betroffene Bevölkerung. Caritas international leitet alle in Deutschland eingehenden Spenden an die Caritas Kroatien weiter. Mehr

Griechenland: Lesbos

Griechenland: Nothilfe für Geflüchtete auf Lesbos

Überschwemmte Zelte, viel zu wenige Toiletten und Duschen, kaum Schutz vor Sturm und Regen: Auch das neu errichtete Flüchtlingscamp auf der griechischen Insel Lesbos steht für eine gescheiterte europäische Flüchtlingspolitik. Caritas-Helfende unterstützen die Geflüchteten psychologisch, errichten Toiletten und verteilen Essen und Decken. Mehr

 Verteilung von Lebensmitteln während Corona in Syrien

Corona-Nothilfe

Seit dem Frühjahr 2020 hält die Corona-Krise nicht nur Deutschland, sondern die ganze Welt in Atem. Als weltweit tätiges Hilfswerk ist Caritas international in diesen Zeiten besonders gefordert. Viele Menschen brauchen Unterstützung zur Bewältigung der Krise – doch auch bestehende Projekte müssen an die neuen Bedingungen angepasst werden. Mehr

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