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News Online consultation

Relaunch of the online consultation platform

Caritas’ online consultation has been up and running since 2006 and comprises 17 fields of consultation. In 2018, the Board decided to expand the federal programme. Digital media are now firmly incorporated in our everyday social interactions.

Mehrere Menschen drücken einen Buzzer.Platform in cooperation with all 27 of Caritas’ diocesan organisations and the five professional associations.Andrea Bartsch

People seeking advice expect digitalservices that are flexible and aimed at their needs and their regular media usage. Caritas was conscious of how people’s habits were changing so they used the potential of this technological development to improve the online consultation. A concept for a new consultation platform funded by the Federal Ministry of Family Affairs will be gradually implemented in cooperation with all 27 of Caritas’ diocesan organisations and the five professional associations (SKM - Catholic Association for Social Services in Germany, Catholic Women’s Welfare Service, IN VIA Association of Social Work for Girls and Women, Kreuzbund, and Raphaelswerk). 

Anonymous, free, and safe consultation

Since October 2019, all of the existing online consultation services were migrated to the new platform. Now people can receive anonymous, free, safe, and user-friendly consultation in a new messenger design. Since December, people can safely access the self-help chat offered by Kreuzbund and the self-help for addicts using the group chat.

Several experts are currently working on a new consultation concept to combine physical and online consultation and the specialised services. The goal is for anyone looking for advice to be able to get the right consultation no matter which option they choose.

Planned developments include new functions like video consultation or a more user-friendly website. Providing barrier-free access to consultation services via an appealing platform meets the demands of the people who need Caritas’ aid most urgently. That can be people who may not be very concerned about anonymity but who live far away from the next office or who have limited mobility. In cases like those, professional online consultation is increasingly important.

Caritas international News

Caritas Mitarbeiter trägt Kiste mit Hilfsgütern

Ukraine: Hilfe für die Leidtragenden des Kriegs

Die ganze Welt schaut schockiert auf den eskalierenden Krieg in der Ukraine. Die über tausend Mitarbeitenden der Caritas vor Ort leisten Überlebenshilfe, verteilen Hilfsgüter wie Nahrungsmittel und Decken und stehen den traumatisierten Menschen psychologisch zur Seite. Mehr

Hochland_Afghanistan_gespiegelt

Afghanistan: Das Überleben sichern

Seit der Machtübernahme durch die Taliban hat sich die Lage in Afghanistan massiv verschärft. 24 Millionen Menschen sind auf humanitäre Hilfe angewiesen. Caritas international unterstützt die Menschen unter anderem mit Nahrungsmitteln und Kleidung. Besonders Binnenvertriebene und Mütter mit Kindern stehen im Fokus der Hilfen. Mehr

Frau mit Kind und Erdnusspaste

Gemeinsam gegen den Hunger in Ostafrika

In Ostafrika spitzt sich die Hungersnot dramatisch zu. Die Menschen leiden unter einer historischen Dürre, hinzu kommen die Folgen der Covid-19 Pandemie. Doch die Not geht in der Berichterstattung hierzulande beinahe unter, zu dominant ist der Krieg in der Ukraine. Dabei verschärft genau dieser Krieg die Situation der Menschen zusätzlich. Mehr

Unterwegs mit der mobilen Caritas-Pflegerin Martina Michalek

Deutschland: Im Mittelpunkt der Arbeit steht der Mensch

Ein Jahr nach der Flut ist bereits vieles geschehen – und doch bleibt noch viel zu tun. Die Mitarbeitenden der 25 Caritas-Fluthilfebüros sind unermüdlich im Einsatz. Jetzt geht die Hilfe in eine neue Phase. Mehr

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